Returns are accepted if you contact us within 14 days of receiving the item. You then have a further 14 days in which to return the item. You will be responsible for the cost of returning the item.
To return an item, please contact: firstname.lastname@example.org
Any items returned without first contactING Adventures & Tea Parties may be exempt from receiving a refund.
When you have received confirmation from Adventures & Tea Parties that you can return your item, please send it back in the original packaging to the return address given on your original order.
You will be responsible for paying for your own shipping and packaging costs for returning your item. Shipping and packaging costs are non-refundable.
Please obtain proof of purchase when returning your item. This is a free service offered by Royal Mail/Post Office in the UK. We don’t guarantee that we will receive your returned item and you may need to make a claim against the shipping company.
NON REFUNDABLE ITEMS
Items that have been personalised, unless they arrive faulty or damaged.
Items that have been damaged by you.
Sale items, unless they arrive faulty or damaged
On receipt of the item, we will refund you in full for your order, including the shipping cost. We will not refund the shipping cost to return the item.
The item must be undamaged and sent back in the original packaging.
We reserve the right to refuse a refund is part of the original item is missing or it has been damaged on return.
Refunds are made to the original purchaser only.
If you haven't received your refund, please first check your bank details, contact your credit card company and check with your bank to establish how long it takes for a refund to reach your bank account. There is often some delay with banks processing your refund.
If you have done all of that and not received your refund, please contact: email@example.com
We only exchange items if they arrive faulty or damaged.
Exchanges are made to the original purchaser only.